Privacy Policy — Toury Taxi / Toury Taxi Driver

Apps covered: Toury Taxi (customer) and Toury Taxi Driver / توري تاكسي للمندوب (driver).
Operator: Ara Watan / Toury Taxi.
Last updated: 2 August 2026

Language: English | العربية

Data Retention Policy (required disclosure)

We do store and retain user data. This section is our data retention policy.

We retain personal data only as long as needed to provide the service, support users, prevent fraud, and meet legal/accounting obligations. Specific retention periods:

  • Account / profile data (name, phone, email, profile photo): retained while the account is active. After a verified account deletion request, we delete or anonymize this data within 90 days, unless a longer period is required by law.
  • Trip / order records (pickup, destination, status, fares, payment method flags): retained for up to 24 months after trip completion or cancellation for operations, support, and disputes; then deleted or minimized.
  • Live location data during an active trip: processed in real time for tracking/navigation. We do not keep continuous live location tracks after the operational need ends. Pickup/destination points tied to a trip record may remain for the trip retention period above.
  • Device / crash / technical logs: retained for up to 12 months.
  • Support / complaint messages: retained for up to 24 months after ticket closure.
  • Financial / payment-related records linked to trips: retained as required by applicable accounting and regulatory rules, commonly up to 5–7 years when applicable.

If you request account deletion, we stop using your data for normal operations and delete what we can under the periods above, except data we must keep for legal reasons (for example an open dispute or required financial record).

1. Who we are

This Privacy Policy applies to the Toury Taxi customer app and the Toury Taxi Driver app (توري تاكسي للمندوب). For privacy requests, contact us through in-app support or the official support channels listed in the app / Play Store listing.

2. Data we collect

  • Account data: name, phone number, email, profile photo (if provided).
  • Trip and booking data: pickup/destination, stops, duration, order status, amounts, payment method.
  • Location data: especially driver live location during active trips, and customer pickup/tracking when used.
  • Device/technical data: app/device identifiers, OS, crash and diagnostic logs needed for stability.
  • Support communications.
  • Payments: processed by licensed payment providers when online payment is enabled. We do not store full card numbers on our servers.

3. How we use data

  • Create and manage accounts.
  • Operate bookings, dispatch, trip tracking, and navigation support.
  • Process payments when enabled and keep trip history.
  • Send status notifications and support replies.
  • Security, fraud prevention, and service improvement.
  • Legal compliance when required.

4. Location data

Location permission is required for ride and tracking features. Driver live location is used during active orders so customers can see progress and so the driver can navigate. You can revoke location permission in device settings, but that may prevent accepting or completing trips.

5. Sharing

We do not sell personal data. We may share data only with: the matched customer/driver for the same trip as needed to complete the service; trusted processors (hosting, maps, notifications, payments); and authorities when legally required.

6. Security

We use reasonable security measures such as encrypted transport and access controls. No method of transmission over the Internet is 100% secure.

7. Your rights and account deletion

You may request access, correction, deletion, or account closure through in-app support. We will respond within a reasonable time. Account deletion follows the retention periods in the Data Retention Policy section above.

8. Children

The service is intended for users aged 18+ only. We do not knowingly collect children’s data.

9. Updates

We may update this Privacy Policy. The “Last updated” date at the top shows the current version. Continued use of the apps after updates means you should review the published policy on this page.

سياسة الخصوصية — توري تاكسي / توري تاكسي للمندوب

آخر تحديث: 2 أغسطس 2026

سياسة الاحتفاظ بالبيانات

نعم، نقوم بتخزين البيانات والاحتفاظ بها. هذا القسم هو سياسة الاحتفاظ بالبيانات الخاصة بنا.

  • بيانات الحساب: طوال نشاط الحساب، ثم حذف/إخفاء الهوية خلال 90 يوماً من طلب حذف الحساب المعتمد، ما لم يلزم الاحتفاظ نظاماً لمدة أطول.
  • سجل الرحلات/الطلبات: حتى 24 شهراً من الإكمال أو الإلغاء.
  • الموقع الحي أثناء الرحلة: يُعالج أثناء الرحلة النشطة، ولا نحتفظ بمسار حي مستمر بعد انتهاء الحاجة التشغيلية.
  • سجلات الجهاز/الأعطال: حتى 12 شهراً.
  • الدعم والشكاوى: حتى 24 شهراً من إغلاق الطلب.
  • السجلات المالية المرتبطة بالرحلات: وفق المتطلبات المحاسبية والتنظيمية، وقد تصل إلى 5–7 سنوات عند الاقتضاء.

البيانات والاستخدام والمشاركة

نجمع بيانات الحساب والرحلات والموقع والجهاز والدعم والمدفوعات (عبر مزود دفع عند التفعيل) لتشغيل الحجوزات والتتبع والإشعارات والدعم والأمان. لا نبيع بياناتك. قد نشاركها فقط مع الطرف الآخر في نفس الرحلة، ومزودي التقنية الموثوقين، والجهات المختصة عند الالتزام النظامي.

حقوقك وحذف الحساب

يمكنك طلب الاطلاع أو التصحيح أو حذف الحساب عبر الدعم داخل التطبيق. يتم الحذف وفق مدد الاحتفاظ أعلاه.

الأطفال

الخدمة لمن أعمارهم 18+ فقط.

Canonical URL: https://toury-taxi-privacy.web.app/privacy